RISE OF THE ROBOTS, THE REDUX

In November of last year, Emily Hare wrote an interesting, far-ranging piece for contagious.com under the same title as this post (which I obviously borrowed from her). The relentless progression of artificial intelligence (AI) development is both fascinating and frightening. For me, fear isn't born [...]

By |2017-05-30T18:46:49-04:00February 19th, 2015|News, People, Technology|Comments Off on RISE OF THE ROBOTS, THE REDUX

MAY I SPEAK TO A HUMAN BEING, PLEASE?

I understand the need to make businesses more efficient, but I get the uncomfortable feeling that there is a head-long rush to cut people out of customer contact at every possible opportunity. Even in customer service, and that can never be good for the customer. [...]

By |2017-05-30T18:46:52-04:00July 26th, 2009|People, Strategy, Technology|Comments Off on MAY I SPEAK TO A HUMAN BEING, PLEASE?
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