There is no escaping modern communication technology. In business, you must use email, a smart phone and some sort of online meeting program. These tools certainly can be more directly cost-efficient than conversing and meeting the old-fashioned (human) way. But unless they are used with some balance, [...]
Nike’s “Earl and Tiger” TV commercial has created a lot of reaction, good and bad, since it aired on April 8th, one day before this year’s Masters tournament. Reviewers have called it everything from creepy to ironic to brilliant. It certainly has elements of all [...]
A couple of months ago, independent Toronto agency Cundari revealed the results of a self-rebranding exercise. The outcome was a revised logo and a new slogan, "It's the thought that counts." It's a nice tagline. The rebranding is all very familiar until you understand what [...]
It’s all too easy to become jaded about the creative side of the marketing business with time, even if you are a creative person. It’s easy to see how this happens: You see too many millions of dollars spent against weak or even silly creative [...]
Last month, The Globe & Mail ran an opinion piece on the state of today’s world, “Information-rich and attention-poor.” The basic idea, as you can guess from the appropriately descriptive title, isn’t ground-breaking news. But the author, Peter Nicholson, is President of an organisation called [...]
I understand the need to make businesses more efficient, but I get the uncomfortable feeling that there is a head-long rush to cut people out of customer contact at every possible opportunity. Even in customer service, and that can never be good for the customer. [...]
