MAY I SPEAK TO A HUMAN BEING, PLEASE?

I understand the need to make businesses more efficient, but I get the uncomfortable feeling that there is a head-long rush to cut people out of customer contact at every possible opportunity. Even in customer service, and that can never be good for the customer. [...]

By |2017-05-30T18:46:52-04:00July 26th, 2009|People, Strategy, Technology|Comments Off on MAY I SPEAK TO A HUMAN BEING, PLEASE?

DENSITY OF THOUGHT

I’m embarrassed to admit I was never a fan of the Seinfeld show, despite the fact that I admire its phenomenal success. For some reason, I never sat through a complete episode. I’m sure if I did, I’d be hooked like most of North America [...]

By |2017-05-30T18:46:52-04:00May 15th, 2009|Creative, Graphic Design, People|Comments Off on DENSITY OF THOUGHT
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