MAY I SPEAK TO A HUMAN BEING, PLEASE?
I understand the need to make businesses more efficient, but I get the uncomfortable feeling that there is a head-long rush to cut people out of customer contact at every possible opportunity. Even in customer service, and that can never be good for the customer. [...]
WHY I’M A TERRIBLE BLOGGER
I have this on good authority. The wonderfully-with-it young woman in our office who seems to know all about these things told me so. I’m not a good blogger because I don’t blog enough—it should be daily, allowing for occasional serious illness or family tragedy. [...]
ALL ATWITTER ABOUT NEW MEDIA
This March, George Parker wrote a wonderful article for the UK’s Brand Republic titled “The Twitterisation of the Adverati". [1] It’s a great read— in-going premise is right on target and the writing is Brit-witty and very entertaining. It’s a clever admonishment of ad agency people [...]
DENSITY OF THOUGHT
I’m embarrassed to admit I was never a fan of the Seinfeld show, despite the fact that I admire its phenomenal success. For some reason, I never sat through a complete episode. I’m sure if I did, I’d be hooked like most of North America [...]
THE COLLABORATIVE ARTISAN NETWORK
I want to work with artisans. People who care dearly about what they create, whatever product or service it is. Artisans exist well beyond the world of art - fine art or commercial art. They repair and maintain motorcycles, [1] they open independent cafes beside Starbucks [...]